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If you have questions about any of the following, please contact us as soon as possible.
Shipping Policy:
Once an order is placed it CAN NOT BE CHANGED.
Most orders are shipped out within 1 business day.
Drop Shipping
Drop Shipping to your customer's
We are happy to ship directly to your customer. All you need to do is put your customers shipping information in the Delivery Information section.
Orders that are placed before 1:00 p.m. Mon-Friday will usually go out the same day. If an item is out of stock at the time the order is placed we will put that order on hold until the item becomes back in stock and at that time the order will be shipped out.
Fees
We charge a drop ship / small order fee on all orders (including orders that are picked up locally) under $100.00
The Drop Ship / Small order Fee is 10% or $1.00 (whichever is greater) of the wholesale cost for each order.
The reason that we charge a Drop Ship / Small Order Fee is to cover the cost of boxes and packaging.
Shipping Charges
We only charge you the exact shipping cost from UPS or USPS.
We can charge UPS Shipping charges to your UPS account.
PLEASE NOTE: The shipping charges shown in your shopping cart are an estimate. The actual cost may be lower or higher depending on the size of the order. Large items / orders are subject to oversize fees.
Will Call Orders
We are happy to let local customers pick up orders from our warehouse. We do have a few rules for will call orders.
You will need to place the order at least 24 hours before you will be picking it up. If you request to pick it up sooner than the 24 hours, we will add on a 5% rush order fee.
All will call orders must be picked up within 5 business days of placing the order. If it is not picked up in that time, we will cancel the order.
You can add to your order before picking it up, but please call to add the items before picking up the order.
Return Policy:
All returned items must have a Return Authorization Number
Returns & Concerns
Any item returned to us without a return authorization number will not be refunded.
Product is damaged, defective or does not work
Contact us by phone or e-mail and give us details. We will give you instructions.
Changed mind and does not want it
If the item is unopened and in its original condition, we are happy to take it back and refund the price of the product, if returned within 60 days from original date. No shipping costs will be refunded.
Did not get what they ordered
If we sent the wrong item, contact us and we will take care of it. If you made the mistake we are still happy to exchange it for the correct item, but you are responsible for all shipping charges. Item must be in original condition.
Product received does not work the way they thought it would
Most manufacturers offer a satisfaction guarantee. If your customer is not satisfied with an item, have them contact the customer service number listed in the owner's manual that came with the item. If necessary, we can provide these phone numbers to you if you contact us. All satisfaction guarantees must be handled with the manufacturers.
Opened, maybe even used it, now does not want it.
We cannot accept returns of items that have been used. It is impossible for us to re-sell the item as new and we do not deal in used merchandise.
*Personal care products & accessories that have been opened are not returnable.
